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Privacy Policy

This Privacy Policy applies to data collected, processed, transmitted and stored during:

your use of the website accessible at the URLs www.ubeeqo.com, www.ubeeqo.co.uk, www.ubeeqo.de, www.ubeeqo.be, www.ubeeqo.lx, www.ubeeqo.fr et www.mobilities.com and their subdomains as well as their mobile applications (hereinafter each of the websites and mobile applications shall together be referred to as the "Site"); and

the supply of car-sharing services operated by Ubeeqo (hereinafter the "Services")

(hereinafter the "Personal Data").

  1. Who receives your Personal Data?
    1. The Site is operated by Ubeeqo (Ubeeqo, we, us and our). For the purposes of the Data Protection Act 1998, we are the data controller.
    2. By using the Site and allowing us to supply Services to you, you consent to the collection and use of your Personal Data in accordance with this privacy policy.
  2. What type of Personal Data do we collect?
    1. The Personal Data to which Ubeeqo has access is communicated to us by you. Please note in this respect that in order to register with the Site and to subscribe to the Services, you will be asked to communicate certain mandatory Personal Data. Mandatory fields are marked with an asterisk (*). The User will not be able to continue to the next stage in the registration process if mandatory fields are left blank.
    2. The following data will be collected, used and stored:
      • Data relating to your identity;
      • Bank details (mainly data relating to your bank card);
      • Copy of your driving licence, passport, identity card;
      • Mobile phone number;
      • Geolocation data.
    3. We collect your Personal Data when you:
      • Open an account on the Site;
      • Make an online reservation for a car-sharing vehicle;
      • Rent or reserve a vehicle online via our partner companies;
      • Order a car and driver via our partner companies;
      • Subscribe to the newsletter/email alerts;
      • Take part in surveys, competitions and prize draws;
      • Contact Ubeeqo via the website;
      • Use our online services.
    4. When you visit the Site, we may automatically collect additional information about you, such as the type of internet browser you use, any websites from which you have come to the Site and your IP address (the unique address which identifies your computer on the internet) which is automatically recognised by our web server. You cannot be identified from this information and it is only used to assist us in providing an effective service on the Site and to collect broad demographic information for aggregate use.
    5. You alone are responsible for the accuracy of the data communicated and Ubeeqo reserves the right to exclude any user who provides false information, without prejudice to any other measure which may be taken in accordance with applicable law.
    6. In the event that you communicate data relating to third parties, you guarantee that you have obtained the explicit agreement of the third parties concerned.
  3. How do we use the data collected?
    1. We collect and process your Personal Data to allow Ubeeqo and its franchisees, subcontractors and partners to contact you and provide (i) the services accessible via the Site, as well as (ii) the Services; (iii) administer your account with us; (iv) verify and carry out financial transactions in relation to payments you make online; (v) improve the layout and/or content of the pages on the Site and customise them for users; (vi) identify visitors on the Site; (vii) carry out research on our users' demographics and tracking of sales data; (viii) contact you with details about any reservations or booking you have made via the Site including SMS'ing you with details about the vehicle you have reserved.
    2. We may send you marketing communications by email or any equivalent means to promote our products and Services. This consent may be withdrawn at any time by clicking the unsubscribe link provided in our emails and other communications.
    3. Your Personal Data may be used by Ubeeqo for the purpose of managing the Services, particularly in the event of processing of claims and thefts, fines and violations of traffic regulations, as well as for any recovery procedure.
      In the event of claims and thefts, fines and violations of traffic regulations, your Personal Data will be communicated to the insurance company and, at the request of the administrative authorities, the police and courts.
    4. You acknowledge that you have been informed of the existence of geolocation systems embedded in car-sharing vehicles and consent to the use and processing of this data by Ubeeqo, particularly in the circumstances listed below:
      1. Verification of the presence of the rented vehicle in the right departure car park at the start of the rental;
      2. Verification of the presence of the rented vehicle in the right return car park at the end of the rental;
      3. Location of the vehicle in the event of theft or suspected theft;
      4. Location of the vehicle in the event of a suspected accident in order to provide assistance or emergency medical treatment.
  4. Who do we share the Personal Data with?
    1. We can share your Personal Data with Ubeeqo Group companies, as well as their subcontractors and partners in order to provide you with the subscribed Services. We will share your Personal Data with our insurance company and law enforcement agencies.
    2. Ubeeqo has also agreed contracts with third-party service providers for management of our database and the supply of technical and other assistance. Your Personal Data may be disclosed and transferred to these service providers and other suppliers whenever it is deemed necessary for the supply of these services.
    3. If we need to share your Personal Data with a third party, we will only do so after concluding a contract with it in which it undertakes to protect all Personal Data using appropriate security measures and not to use that Personal Data for its own ends.
    4. In the event we undergo a reorganisation or are sold to a third party, you agree that any Personal Data we hold about you may be transferred to that reorganised entity (subsidiary or any other intra-group entity) or third party.
    5. We may disclose your Personal Data if required to do so by law or if we believe that such action is necessary to prevent fraud or cyber crime or to protect the Site or the rights property or personal safety of any person.
  5. Do we use Cookies and if so, what kind?
    1. A cookie (or other tracking element) is a small file placed on the hard drive of the user's computer or mobile device during their first visit to the Site.
      It indicates how often the user returns to pages visited and recognises users who have already visited the Site. This allows customisation of services and greater browsing comfort.
    2. Our Site uses cookies for the following purposes:

      In addition to using cookies and related technologies as described above, we also may permit certain third party companies to help us tailor advertising that we think may be of interest to users and to collect and use other data about user activities on our Sites and/or Services (e.g., to allow them to tailor ads on third party services). These companies may deliver ads that might also place cookies and otherwise track user behavior.

      Ubeeqo also offers to activate a "remember me" option on the Site, using the following two cookies:

      The "remember me" option will automatically deactivate if you click the "log out" button. If you click this button, you will need to identify yourself again the next time you log in.

      • '_ga' and 'gat’: linked to installation of the "Google Analytics" tool to analyse the Site's audience;
      • 'notice-accepted’: stores the fact that the user has clicked on "OK" in the cookie banner to avoid it appearing on the user's next visit to the site;
      • ‘Facebook pixel’: with the permission of the User, the Site utilizes the Conversion Tracking Pixel service of Facebook Inc., 1601 S. California Ave., Palo Alto, CA 94304, USA (“Facebook”). This tool allows us to follow the actions of users after they are redirected to a provider’s Site by clicking on a Facebook advertisement. We are thus able to record the efficacy of Facebook advertisements for statistical and market research purposes. The collected data remain anonymous;
      • 'PHPSESSID’: used to recognise the user when browsing and in the context of the file upload module (provides a unique ID for each session. This ID is used to determine which file the user has sent). This cookie is necessary for the proper functioning of the site;
      • 'pk_id' and 'pk_ses': used to collect information on the way in which the user browses the Site in order to generate reports via the PIWIK tool (an alternative to Google Analytics) and help us improve the quality of the Site. These cookies collect information anonymously. The cookie ‘pk_id’ expires after two years and ‘pk_ses’ after 30 minutes.
      • ‘front_crypt’: contains a hash to automatically identify the user if he/she visits the site again using the same browser;
      • ‘front_login’: determines who is authenticated via the user's email.
    3. Most internet browsers offer functionalities for managing cookies. These allow you to delete cookies or accept or reject certain categories of cookies. You have the option of managing other tracking technologies via the websites of the companies which supply these technologies or via the operating system of your mobile device. You can visit your browser's "Help" section or the website of your hardware, software or operating system provider for further information. You can also find out more about cookies by clicking the link www.allaboutcookies.org which contains useful information about cookies and how to block them using different types of browsers.

    4. Google Analytics. Our Site uses the Google Analytics web analysis service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (hereinafter "Google"). We use this service to collect and store data to allow us to create anonymous usage profiles. These profiles are used to evaluate users' behaviour in order to design and improve the services offered on our Site. Google Analytics uses cookies to analyse your use of the Site. As a general rule, the information about your use of the Site generated by the cookie is sent to a Google server hosted in the United States where it is stored. If you have activated anonymization of IP addresses on our Site, we have added the code "_anonymizedIP ();" to the functionalities of Google Analytics. Note that your IP address will first be shortened by Google if you are in a European Union Member State or another State which is a signatory to the Treaty creating the European Economic Area. Only in exceptional circumstances is the complete IP address sent to a Google server hosted in the United States in order to be stored in shortened form. Google uses this information on our behalf to analyse your use of the Site, compile reports on the Site's activity and provide us with additional services associated with use of the Site and other websites linking to ours.

      The IP address transmitted by your browser in the context of Google Analytics will not be linked to other Google data. Anonymous user profiles will not be linked to Personal Data without your separate and explicit consent. Nevertheless, you can prevent the storage of cookies by configuring your browser accordingly.

      Deactivate Google Analytics cookies:

      You can prevent the usage and storage of these cookies on your PC or mobile device by visiting https://tools.google.com/dlpage/gaoptout?hl=.

      You can view the confidentiality rules published by Google Inc. by clicking the following links: http://www.google.de/intl/policies/privacy/ and http://www.google.com/analytics/privacyoverview.html.

      • Name of the cookies used: ‘_ga’ and 'gat’

      • Type of cookie: Web Analytics cookie

    5. If you reject or delete cookies, some of the elements and features of our Site may become unavailable to you and the functioning of our Site as you experience it may be reduced or even impossible.

      Insofar as necessary, we waive all liability for the consequences of deterioration in the functioning of our services due to our inability to store or consult cookies required for their functioning and which you have rejected or deleted.

  6. How do we store and protect your Personal Data - Data Security?

    1. We undertake to protect the Personal Data we collect. To do this, we will conserve your Personal Data for the time required to process it. Furthermore, Ubeeqo strives to take all the relevant physical, technical and organisational measures to prevent any unauthorised or unlawful processing, as well as any loss, destruction or accidental damage to your Personal Data.

    2. The Site is a secure online environment. Our systems are configured using data encryption and industry standard jamming and firewall technologies.

    3. Information that you submit via the Site is sent to and stored on secure servers located in France.

  7. Payment processing

    Payment details you provide will be encrypted using secure sockets layer (SSL) technology before they are submitted to us over the internet. Payments made on the Site are made through our payment gateway provider, Sixpay. You will be providing credit or debit card information directly to Sixpay which operates a secure server to process payment details, encrypting your credit/debit card information and authorising payment. Information which you supply to Sixpay is not within our control and is subject to Sixpay's own privacy policy and terms and conditions.

  8. Security

    1. We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to personal information. Whilst we cannot ensure or guarantee that loss, misuse or alteration of information will never occur, we use all reasonable efforts to prevent it.

    2. You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the Site whilst it is in transit over the internet and any such submission is at your own risk.

    3. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

  9. Your Rights

    You have a legal right under the Data Protection Act 1998 to a copy of all the Personal Data about you held by us. On request, we will provide you with a copy of this information subject to a fee not exceeding £10. You also have a right to correct any errors in that information. As mentioned above, you have a right to prevent the use of your personal information for direct marketing purposes.

  10. Amendment of the Privacy Policy

    1. This Privacy Policy may be the subject of updates. We therefore advise you to read this document regularly to ensure you are fully aware of your commitments in terms of security and protection of your Personal Data.

    2. A notice shall be published on this Site to inform you of any major changes made to the Privacy Policy, specifying the date of the last update.

  11. Contact

    If you have any questions concerning our Privacy Policy, please contact us at the following address depending of your country :

    • If you are a user from France : [email protected], or at the following address :

      Ubeeqo France

      12 Rue Barthelemy Danjou

      92100 Boulogne-Billancourt

    • If you are a user from the UK : [email protected], or at the following address :

      Ubeeqo UK

      20 Ropemaker Street, EC2Y 9AR London

    • If you are a user from Germany : [email protected], or at the following address :

      Ubeeqo GMBH

      Fürstenwall 228 - 40215 Düsseldorf

    • If you are a user from Belgium : [email protected], or at the following address :

      Ubeeqo SPRL

      SPRL Ubeeqo Avenue Louise 523

      Silversquare 1050 Bruxelles


    • If you are a user from Luxembourg : [email protected]